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Legal & Privacy Policy

PRIVACY NOTICE

RESIN PRO is committed to ensuring that your privacy is protected. Therefore, this policy sets out how your personal data will be processed and protected when you use this website.

Who is the controller of your personal data?

The USA company, Professional Resins, LLC (“RESIN PRO”), is the controller of the personal data you provide to us and responsible for your personal data under applicable data protection law.

Professional Resins, Professional Resins, Box 135 1115 N. Charles Seivers Blvd STE #17 Clinton TN 37716 EIN 87-1276930 USA

Phone: 865.269.8895,

Email: info@resin-pro.com

What is the legal ground for processing of personal data?

We will collect the minimal amount of personal data required to process your order or return. We agree to inform you whether the data is voluntary or required to complete the sale. We agree to inform you of the outcome of the process if you choose not to supply some data.

What are your rights?

* Right to request access to your personal data:

You have the right to request information about the personal data we collect from you at any time. Please contact Customer Service at info@resin-pro.com, and we will provide you with your personal data via e-mail.

*Right to portability:

Whenever RESIN PRO processes your personal data, by automated means or based on your consent, you have the right to request and receive said data or to request their transmission to third parties. This only includes the personal data you have provided to us.

*Right to request correction of your personal data:

If you claim your personal information is incorrect or incomplete, you have the right to request correction of your data.

If you have a RESIN PRO account (RESIN PRO membership), you can modify your registration data at any time, after accessing the restricted area of your account.

*Right to request erasure of your personal data:

You have the right to delete any personal data processed by RESIN PRO at any time except for the following situations:

  • If you have an ongoing matter with Customer Service;
  • If you have an open order which has not yet been shipped or partially shipped;
  • If you have an unsettled debt with RESIN PRO, regardless of the payment method;
  • If you are suspected to have, or confirmed to have incorrectly utilized our services within the last four years;
  • If your debt has been sold to a third party within the last three years or one year for deceased customers;
  • If your credit application has been rejected within the last three months;
  • If you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes.

 

*Right to object to processing of your personal data:

You have the right to object to processing of your personal data, subject to RESIN PRO’s legitimate interest. RESIN PRO will then no longer be able to process your data, unless we can demonstrate compelling legitimate grounds for such processing which override your interest and rights or if the processing serves the establishment, exercise or defense of legal claims.

*Right to object to direct marketing:

You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can unsubscribe or opt out of our direct marketing communication by:

  • following the instruction in any of our marketing emails to you;
  • editing the settings of your RESIN PRO account.

*Right to request restriction of processing your personal data:

You have the right to request that RESIN PRO restricts the process of your personal data under the following circumstances:

  • If you object to processing based on the legitimate interest of RESIN PRO, we shall restrict all processing of such data pending the results of the verification of such legitimate interest;
  • If you claim your personal data is incorrect, RESIN PRO must limit any handling of said information until its accuracy has been verified;
  • If the processing is unlawful, you can oppose the erasure of personal data and request the restriction of the use of your personal data instead;
  • If RESIN PRO no longer needs the personal data but it is required by you in order to establish, exercise or defend legal claims.

How can you exercise your rights?

We take data protection very seriously, and therefore we have dedicated customer service to handle your requests regarding your rights. If you wish to exercise any of the rights set out above, please email us at info@resin-pro.com

Data Protection Officer:

We have appointed a Data Protection Officer who will ensure that your personal data is used consistently, transparently, accurately and in accordance with the law. You can contact our Data Protection Officer at info@resin-pro.com and write “DPO” in the subject line.

Right to complain with a supervisory authority:

If you consider RESIN PRO to process your personal data in an incorrect way, please contact Customer Service. You also have the right to raise a complaint to a supervisory authority.

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We shall notify you any material changes to the Privacy Notice, such as the purpose for which we use your personal data, the identity of the Controller or your rights on the personal data we collect.

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